Here at Prebble Associates Ltd (PAL) we take your privacy seriously and will only use your personal information to administer and provide the services requested of us. PAL has set up all the correct processes and security to ensure that they comply with the General Data Protection Regulations (GDPR) which came into force on 25th May 2018.
Statement of Service
PAL is an agency for psychologists and psychotherapists. We provide psychological reports and therapy treatment for clients of solicitors. We hold your data in compliance with GDPR regulations and to provide the service requested.
The Data Controller at PAL is the person responsible for personal information held by PAL. The Data Subject is the individual client’s data we hold. The Data Processors are our Associates (Psychologists and Psychotherapists) who manage the data on a day-to-day basis.
Clients
Why we hold your data
We hold your personal information to enable us to fulfil contracts with our solicitor clients, maintain our own records and accounts and support and manage our Associates. Personal information can be collected and processed for the following purposes:
• Providing psychological reports and/or therapy treatment
• To provide updates and information that assists and enhances our services
Who do we share your information with?
Your personal information will be held by PAL but in order to fulfil our contract your personal information may be shared with a solicitor client or an Associate. We may, in the interests of your personal safety, share information with your GP or other appropriate health care professional.
Your personal information
PAL will only collect the relevant information necessary to carry out the services we offer. The information we collect may be obtained electronically, verbally through a telephone conversation, through related documentation or from our website. The information we collect will consist of:
• Name and address
• telephone numbers and email addresses
• GP and medical records
• proof of ID
Marketing activities
We do not market clients.
Solicitors
Why we hold your data
For the purpose of fulfilling our contract with you, maintaining our own records and accounts and to support and manage our Associates. Personal information can be collected and processed for the following purposes:
• Providing psychological reports and therapy treatment for your clients
• To provide updates and information that assists and enhances our services
• Act on any regulatory or statutory requirements
• Marketing
Who do we share your information with?
For the purpose of fulfilling our contracts your contact details, and those of your client, will be shared with the instructed Associate Psychologist or Psychotherapist.
Your personal information
PAL will only collect the relevant information necessary for us to carry out the services we offer. The information we collect may be obtained electronically, verbally through a telephone conversation, through related documentation or from our website. The information we collect will consist of:
• Name and address
• telephone numbers and email addresses
Marketing activities
From time to time we share information with our established solicitor clients.
Associates
Why we hold your data
For the purpose of fulfilling our contracts with you, and those of our solicitor clients, maintaining and managing our own records and accounts and supporting Associates. Personal information can be collected and processed for the following purposes:
• Providing psychological reports and therapy treatment
• To provide updates and information that assists and enhances our services
• Act on any regulatory or statutory requirements
• Marketing
Who do we share your information with?
For the purpose of fulfilling our contracts your contact and professional details will be shared with our solicitor clients and their clients (the Data Subject).
Your personal information
PAL will only collect the relevant information necessary for us to carry out the services we offer. The information we collect may be obtained electronically, verbally through a telephone conversation, through related documentation or from a website. The information we collect will consist of:
• name and address
• telephone numbers and email addresses
• professional details (CVs and web information)
Marketing activities
From time to time we share information with our established Associates.
How we process your information
Your personal information will only be used for the purpose for which it has been given to PAL. Your data will not be kept any longer than is reasonably necessary. Your data will be destroyed in a secure manner.
How we store your information
Your personal information is hosted securely within the UK. When it is necessary to share your information,to fulfil our contracts, PAL uses One Drive Office 365 and encrypted documents. We take all reasonable steps to ensure that your information is protected as if we hosted it ourselves.
Individuals Rights
All data subjects have rights which are listed below:
• the right to be informed
• the right of access
• the right to rectification
• the right to erasure
• the right to restrict processing
• the right to data portability
• the right to object
• the right not to be subject to automated decision-making including profiling
All requests for information have to be given to the data subject within one month. You may give your permission to withdraw your consent at any time.
Data Retention
All data related to psychological reports and therapy sessions following the settlement of an adult’s claim will be held for 7 years.
All data related to psychological reports and therapy sessions of a child or young person’s claim will be held until the age of 25 and not destroyed before 7 years from settlement of the claim.
All data related to accounts will be held for 7 years.
Cookies
Anonymous user data is recorded when visiting our website, please see the section on cookies and Google Analytics on our website policy which can be found at www.prebblecardpsychologists.com.
Complaints
Should you be unhappy with how we have processed your personal information; in the first instance please write to our Data Controller Julia Prebble at prebblecard@trentside.com
If you are still unhappy you may contact the Information Commissioner’s Office (ICO) helpline 0303 123 1113 (local call rates apply) or www.ico.gov.uk.
Prebble Associates Limited ICO registration reference: Z7792129